Technical Alert #3
for TWO COOL® Users
of Factory CommanderTM v2.3
Summary: During import of TWO COOL® data into Factory CommanderTM, a numeric overflow message may be generated if any model stored in the TWO COOL® database is not a "Type 4" (complete model).
Details: In Factory CommanderTM v2.3.1 and prior releases, when particular TWO COOL® data is being imported into a Factory CommanderTM model, a numeric overflow message will be generated and the application terminated. This only occurs in situations where the source TWO COOL® database file contains one or more model records that were not saved as complete models (anything other than "Type 4").
This issue is resolved in the v2.3.2 update to Factory CommanderTM. In this update TWO COOL® database records other than "Type 4" are automatically excluded from import into Factory CommanderTM. This update will ship to warranty and maintenance contract customers shortly.
Workaround: First, ensure that the TWO COOL® database file being imported only contains model records saved as "Type 4." If other partial records exist, then copy the database to other Excel file, open this file in Excel and delete those record columns. Save this file and import it into Factory CommanderTM.
Techalert fc3-9903
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